Refund Policy
At Avicenna London, we are committed to providing high-quality products and exceptional service. If you are not fully satisfied with your wholesale order, we offer a clear and fair returns process under the following conditions.
Eligibility for Returns
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Returns must be initiated within 5 days of receiving the goods.
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Products must be unused, unopened, undamaged, and in their original packaging.
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Returns are accepted only for items purchased directly from Avicenna London.
Non-returnable Items
- Skincare products, fragrances, or cosmetics that have been opened or used are not eligible for return due to hygiene and safety reasons.
Return Process
- To initiate a return, please contact our customer service team at info@avicennalondon.com within 5 days of receiving your order. Provide your order number and the items you wish to return.
Refunds and Exchanges
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Once returned items are received and inspected, we will process your refund to the original payment method. Please allow 3-5 business days for processing.
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Alternatively, you may request an exchange for the same product or one of equal value.
Return Shipping Costs
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The cost of return shipping is the responsibility of the customer unless the product is defective, damaged, or an error occurred in fulfilling your order.
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For your protection, we recommend using a trackable shipping service for returns.
Damaged or Defective Products
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If you receive damaged or defective items, please notify us within 5 days of receiving your order. We will arrange for a replacement or full refund at no additional cost to you.
Restocking Fees
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A restocking fee of 10% will apply to returned products, except in cases where the product is defective or the wrong item was shipped.
If you have any questions or need assistance with the returns process, please contact us via email at info@avicennalondon.com. At Avicenna London, your satisfaction is our priority.